Services

Some of the Services Available Include:

Claims and Litigation:

  • Pre- & Post-suit claim negotiations
  • State of New York defense
  • National lawsuit support and case management
  • FDCPA, FCRA, TCPA

 

Corporate Counsel:

  • Company formation and registration
  • Contract drafting and review

 

Risk Management:

  • Compliance Audit
  • Policies & procedures
  • Insurance review

Complaint Management:

  • Response letters
    • Better Business Bureau
    • Attorney General
    • Regulatory agency
  • Regulatory inquiry resolution
  • Tracking & trend analysis

 

Collector Training & Testing:

  • Basic FDCPA and State Law
  • Complaint prevention – detailing what not to do
  • Pre-legal & pre-arbitration talk offs
  • Refresher training – annually

Regulatory Compliance:

  • Business registration & maintenance
  • Collection agency licensing & renewals
  • Collection manager exam training

 

Autodialer Support:

  • Script Review
  • TCPA & State Law compliance

 

Collection Notices and Agency Websites:

  • FDCPA and State Law compliance

 

Quality Assurance/Quality Control:

  • Training of call monitors
  • Call evaluation forms & systems